Frequently Asked Question
What is the best way to contact Melens Solutions for service inquiries?
You can reach us through our online contact form, email us directly at info@melens.com.pg, or call us using the phone number listed on our Contact page. We typically respond within 1 business day.
How can I request a quote or consultation?
Visit our “Request a Quote” section on the Contact page and fill in the form with your project details. One of our team members will follow up with a consultation call or email to better understand your needs before providing a proposal.
Do you offer on-site support in Port Moresby?
Yes. We provide on-site IT support and consultations for businesses located in Port Moresby. For clients outside of Port Moresby or in remote areas, we also offer remote support via phone or video call.
What information should I include when contacting you for support?
When reaching out for support, please include:
- A brief description of the issue or request
- Any relevant screenshots or error messages
- Your company name and contact details
This helps us provide faster and more effective assistance.